Frequently asked questions

Where can I get a ticket?

You can buy your tickets online now. You can also buy them at the Visit Scotland Tourist Information Office in Portree. You must show the driver either your ticket or electronic confirmation of your booking. All tours / shuttles depart from Portree next to the Visit Scotland Information Office which is located in Bridge Street, Portree. Link to map below.

How do I get my ticket?

When you book online, once you have finished the checkout process and have paid for your trip your ticket will be e-mailed to you automatically. You will also receive a confirmation SMS text (if your phone can receive SMS messages in the UK). If you book your trip at one of our agents, you will be issued with your ticket when you make your payement.

Where do I get the tour bus / shuttle in Portree and get the bus back?

All outward tours / shuttles depart from Portree next to the Visit Scotland Information Office which is located in Bayfield Road, Portree.

This includes cruise ship tours. It is only about 600 yards from the Harbour. Link to map of the route.

Return journeys - All pick ups on the return journeys are from where you were dropped off.

I am on a cruise tour bus, what time does it leave?

We tailor the tours to the arrival and departure times of each cruise. Every cruise has different docking times, so setting a definite time in advance isn’t possible. There is no departure time printed on your ticket as we will wait for all of our booked passengers before we leave. We suggest you try to get on an early tender. We will get you back in time to be tendered back to the ship.

Can I pay the driver?

Sorry, no. All trips have to be either booked online or through our agents. We also do not take bookings over the telephone.

What type of buses do you have?

We use minibuses with 8 passenger seats. Due to the very restricted conditions at the places we visit, this size of vehicle is ideal for manoeuvring and getting to the places you want to see.

Do the tours and shuttles run all year round?

Our tours do run all year with the exception of the Christmas / New Year period. The shuttles only run between May and mid September.

Can I reserve a specific seat?

Sorry, no. All seats are allocated on a first come, first served basis.

What should I wear?

The weather on the Isle of Skye is changeable, even in summer. Most importantly, wear sensible footwear. The ground in the places we visit is often rocky and may be slippery. Another sensible precaution is to carry light, waterproof clothing - it does rain on the Isle of Skye!

Will the bus wait for me if I'm late?

Again, sorry no. If you are late or can't find the pick up point it isn't fair on the other passengers who expect to leave on time.

What is the minimum age?

The minimum age of children that we carry as passengers is three years old. This is in the interest of safety and in consideration of other passengers.

Is there a guide on the shuttle bus?

No, only the driver. However, on the tours the driver will give a commentary and tell you about the beautiful places you are seeing. You will also find a wealth of information on the places we visit in books, online and publication available from the Tourist Office.

Do I get a refund if the weather is bad?

Sorry, no. The weather on the Isle of Skye is very changeable. See the question above on clothing.

Do you allow dogs on the buses?

Sorry, no. In the interests of other passengers who may have allergies we do not carry animals. The exception is for registered guide dogs.

Do you carry bicycles?

We will carry bicycles on our buses with the following restrictions. Bicycles will only be carried in the luggage compartment of the minibus and if the front wheel is removed. They may not be carried in the passenger compartment under any circumstances. The maximum number of bicycles we will carry will be three and the decision whether to carry bicycles rests solely with the driver. The carriage of bicycles is at our discretion at all times and is not an obligation on our part. All bicycles are carried entirely at your own risk and you accept this prior to our transport of them.

If your party wishes to travel with more than three bicycles then contact us and we may be able to help. This would be done on a bespoke basis, not on our regular shuttles or tours.

Are my card payments secure?

Yes. Go Skye! does not hold your card details on our web servers. All transaction information passed between our website and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Sage Pay holds is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Is my data safe?

Yes. All personal information entered into our booking system is transferred to our reservation system provider using SSL (Secure Socket Layer) Technology. Our reservation system provider follows very strict data security policies and does not store any sensitive data on their servers which could be useful to potential hackers, such as credit card numbers or passwords.